Shipping policy

Important U.S. Tariff Update: End of De Minims Exemption, Starting August 29, 2025.

Dear U.S. Customers,

We’d like to share an important shipping update regarding orders going to the United States:

  • The U.S. has ended the “de minimis” exemption (previously allowed duty-free imports under USD $800).

  • All shipments, regardless of value, will now go through full customs clearance.

  • Import duties and taxes will be applied to every package and are payable by the customer.

  • Shipping and delivery times may be longer than usual due to added customs inspections and clearance processes.

  • Postal services may experience temporary disruptions, and some international carriers are adjusting their service options. As a result, certain delivery times cannot be guaranteed.

  • These changes affect all countries, not just selected exporters.

We appreciate your understanding and patience as these new rules take effect. Our team will continue to do our best to ensure your orders are shipped smoothly and on time.

Read More: https://www.solestop.com/pages/u-s-tariff
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SHIPPING AND DELIVERY

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Customers will be notified of a proper tracking number for your order once it has been fulfilled. Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes.

 

** Please note that we are not responsible for whatever may happen during the shipping process. Once our products are sent out to our shipping carriers, it is out of our hands to deal with any situations that go beyond that. Please keep that in mind and be aware of your surroundings when your shipments are being delivered to your door. 

 

CANADA

via Uniuni or Ecom Logistics or FleetOptics or ICS or Canada post or Purolator

2-10 Business Days

    • Orders $1 - $398.99 – $10*
    • Orders $399 and up before taxes – Free*
    • In-store Pickup – Free at Downtown Markham Location

    * Please Note:

    • Additional shipping/packing fees required to bulk orders / extra large item.
    • Some items are excluded from Free Shipping offer.


      In-Store Pickup (179 Enterprise Blvd Unit 105, Markham, ON):
      • Once your order has been successfully fulfilled, you will receive an email notification indicating that their order is ready for pick-up.
      • Upon pick up, customers must provide their confirmation email and a valid photo I.D. Customers may be asked various information to verify and confirm that this is their order.
      • If you would like someone to pick up your order on your behalf, please email web@solestop.com with your order number and the person's name and address as written on their I.D.

      In-Store Hours:

      • Monday to Friday – 12PM - 7PM
      • Saturday - 12PM - 6PM
      • Sunday -12PM - 5PM

      UNITED STATES

      via FedEx or UPS: 10-15 Business Days

        • $1 - $999.99 – $33 - $45
        • $1000 and up – $66

        * Please Note:

        • Buyer is responsible for any import duty and custom charges
        • Additional shipping/packing fees required to bulk orders / extra large item.

           

          INTERNATIONAL

          via SF-Express, UPS, FedEx or DHL: 3-15 Business Days

            • $1 - $299.99 – $79
            • $300 - $999.99 – $109
            • $1000 and $1999.99 – $149
            • $2000 and up - $299 **

             

            ASIA Country/City via SF Express

            ** Please Note:

            • Buyer is responsible for any import duty and custom charges
            • Additional shipping/packing fees required to bulk orders / extra large item.

            HONG KONG

            via SF-Express : 3-7 Business Days

            • $1 - $300 – $35
            • $300.01 - $1000 – $70
            • $1000.01 - $1700 – $135
            • $1700.01 - $2500 - $265
            • $2500.01 and up – Please contact us**

             

            JAPAN

            via SF-Express : 3-7 Business Days

            • $1 - $300 – $80
            • $300.01 - $1000 – $115
            • $1000.01 - $1700 – $165 **
            • $1700.01 and Up – Please contact us**

             

            SINGAPORE / SOUTH KOREA / TAIWAN

            via SF-Express : 3-7 Business Days

            • $1 - $300 – $60
            • $300.01 - $1000 – $95
            • $1000.01 - $1700 – $145
            • $1700.01 and Up – Please contact us**

             

            MACAO

            via SF-Express : 3-7 Business Days

            • $1 - $300 – $45
            • $300.01 - $1000 – $75
            • $1000.01 - $1700 – $135
            • $1700.01 and Up – Please contact us**

             

            OTHER INTERNATIONAL

            via SF-Express, UPS, FedEx or DHL: 3-15 Business Days

            • $1 - $300 – $80
            • $300.01 - $1000 - $115
            • $1000.01 - $1700 - $165
            • $1700.01 - $2500 - $325 **
            • $2500.01 - up - Please contact us**
            • Buyer is responsible for any import duty and custom charges
            • Additional shipping/packing fees required to bulk orders / extra large item.

               

              Updated: Jun 2025