We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Customers will be notified of a proper tracking number for your order once it has been fulfilled. Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes.

Please note: During peak holiday season, fulfillment times for all orders may be delayed. Please allow up to 7 business days for your order to be fulfilled and shipped. Thank you for your patience.

 

CANADA

via Purolator or Canada Post: 2-8 Business Days

• $1 - $249.99 – $15
• $250 and up – Free
• In-store Pickup – Free at Downtown Markham Location

* Please Note:

• Shipping to British Columbia will likely be delayed due to postal service disruptions with Canada Post.
• Additional shipping fees may apply to bulk orders.

Accelerated Shipping (via Swyft, GTA Only)

• Customers who live within the Greater Toronto Area can now choose Swyft Shipping for the accelerated shipping option: 1-3 days business days.
• Any addresses inside of the coverage map (see below) are eligible for accelerated delivery. Click here for the eligibility map.
• Please note: During peak holiday season, shipping times may be delayed due to an increase in orders. Thank you for your patience.

• Once your order has been successfully fulfilled, you will receive an email notification indicating that their order is ready for pick-up.
• Upon pick up, customers must provide their confirmation email and a valid photo I.D. Customers may be asked various information to verify and confirm that this is their order.
• If you would like someone to pick up your order on your behalf, please email web@solestop.com with your order number and the person's name and address as written on their I.D.

In-Store Hours:

• Monday to Friday – 12PM - 7PM
• Saturday - 12PM - 6PM

• Christmas Eve: 12PM - 4PM
• Christmas Day: Closed
• Boxing Day: Closed
• New Years Eve: 12PM - 4PM
• New Years Day: Closed

 

UNITED STATES

via USPS or FedEx: 3-10 Business Days

• $1 - $399.99 – $29 - $39
• $400 and up – Free

* Please Note:

• Additional shipping fees may apply to bulk orders.

 

INTERNATIONAL

via FedEx or DHL: 3-7 Business Days

• $1 - $99.99 – $75
• $100 - $499.99 – $85
• $500 and up – $95

* Please Note:

• Additional shipping fees may apply to bulk orders.

 

Updated: Dec 2021