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We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Customers will be notified of a proper tracking number for your order once it has been fulfilled. Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes.

 

CANADA

via Purolator or Canada Post: 2-8 Business Days
    • $1 - $249.99 – $15
    • $250 and up – Free Shipping*
    • In-store Pickup – Free at Downtown Markham Location

    * Please Note:

    • Some items are excluded from the free shipping offer.
    • Additional shipping fees may apply to bulk orders.

    Local Same-Day or Accelerated Shipping (via Swyft)

    • Now with the Swyft same-day shipping option, if you place an order before 1PM EST, you will receive it before 10PM EST.
    • Any addresses inside of the coverage map (see below) are eligible for same day delivery. Fees are the same as written above. Click here for the eligibility map.
    In-Store Pickup (179 Enterprise Blvd Unit 105, Markham, ON):
    • Once your order has been successfully fulfilled, you will receive an email notification indicating that their order is ready for pick-up.
    • Upon pick up, customers must provide their confirmation email and a valid photo I.D. Customers may be asked various information to verify and confirm that this is their order.
    • If you would like someone to pick up your order on your behalf, please email web@solestop.com with your order number and the person's name and address as written on their I.D.
    UPDATED COVID-19 IN-STORE PICK-UP PROCEDURE:
    Curbside Pick Up is available at our store by appointment only. Upon receiving your confirmation email, please reply with the date and time you would like to pick up your order. The same procedure above will apply. Please note: Masks are mandatory for the safety of our staff and our customers.
    • Monday to Friday – 1PM - 5PM
    • Saturday – 12PM - 5PM

     

    UNITED STATES

    via USPS or FedEx: 3-10 Business Days
      • $1 - $399.99 – $25 - $39
      • $400 and up – Free Shipping*

      * Please Note:

      • Some items are excluded from the free shipping offer.
      • Additional shipping fees may apply to bulk orders.

       

      INTERNATIONAL

      via FedEx or DHL: 3-7 Business Days
        • $1 - $99.99 – $75
        • $100 - $499.99 – $85
        • $500 and up – $95

        * Please Note:

        • Additional shipping fees may apply to bulk orders.

         

        Updated: October 2020

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