EXTENDED HOLIDAY RETURNS & EXCHANGE POLICY

All regular priced products purchased from December 1st, 2022 - December 24th, 2022 can be returned for store credit or exchange in stores until January 7th, 2023. All products being returned must be un-worn and in its original tags and packaging with a copy of your receipt.

Any items purchased online are eligible to be returned for store credit or exchange, though customers are fully responsible for the cost of return shipping and possible import charges. The original shipping fee will be non-refundable and a restocking-fee may apply.

**Please note that all sale items are considered final sale and will not be accepted for any returns or exchanges

RETURN POLICY

 All regular priced products bought in-store and online can be exchanged or returned for a store credit within 10 days of their initial purchase date or delivery date.

Please note*:

  • All hats, socks, bags, swimwear, accessories are final sale.
  • All sale and discounted items are final sale.
  • All orders from third party apps, pre-orders, and limited releases are final sale.

All sale and discounted items (including orders using a promotional/discount code) are considered final sale and will not be eligible for a return or exchange.

For any order cancellations, the customer will be subject to a $25 restocking fee.

Any refused shipments are the customers responsibility. The original shipping fee will be non-refundable and a restocking-fee may apply.

Email us with your order number at web@solestop.com to initiate a return, exchange or cancellation. Please note that the original shipping fee is non-refundable. All products being returned must be un-worn and in its original tags and packaging. Customers are fully responsible for the cost of return shipping and possible import charges.

Should there be a factory defect or you receive an incorrect item we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances, Solestop will cover all costs involved in returning the merchandise.

If you are returning shoes, they must be shipped in a second box besides the shoe box. Any returns we receive that has a shipping label on the manufacturers shoe box, it will be immediately returned back to you. All returns must be received by Solestop within 14 days of their initial return authorization date.

 

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