Shipping

Shipping & Delivery

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via either Canada Post or UPS Expedited. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times.

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. 

 

Shipping Rates

CANADA 
 
In-Store Pickup* (Downtown Markham location only) 

Local customers can choose the "In-Store Pick-Up" option to have their online purchase processed for pick-up at our Downtown Markham location, Free of charge. Once your order has been successfully fulfilled, Customers will receive an email notification indicating that their order is ready for pick-up. With the in-store pick-up option chosen, there will be no tracking number provided to the order.

* Please note: Customers must provide their Pick-Up confirmation email and a valid photo I.D. Upon pick-up, Customers will be given an order reciept that must be signed for. Customers may be asked various information to verify and confirm that this is their order.

Purchase Amount Shipping Cost
Any amount        FREE

 

 

 (Postal Office: UPS Ground / Purolator) - 1 – 5 business days

Purchase Amount Shipping Cost
$1 - $149.99        $15
$150 and up FREE

 

 
USA
 
(Postal Office: UPS Standard/Fed-Ex) - 2 – 7 business days

    Purchase Amount Shipping Cost
    $1 - $399.99 $20-$25
    $400 and up  FREE

     

     
    INTERNATIONAL
     
    (Postal Office: TNT / UPS / FedEx / DHL ) - 4 – 10 business days

      Purchase Amount Shipping Cost
      $1 - $99.99 $60
      $100 - $149.99 $75
      $150 - $299.99 $90
      $300 - $499.99 $120
      $500 and up $160

       

      Updated: May 1st, 2017