Shipping & Delivery

We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via either Canada Post or Purolator. Please contact web@solestop.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times.

Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame. 

 

Shipping Rates

Shipping
CANADA 
 
In-Store Pickup* (Downtown Markham) 

Local customers can choose the "Local Pick-Up" option to have their online purchase processed for pick-up at our Downtown Markham location, Free of charge. Once your order has been successfully fulfilled, Customers will receive an email notification indicating that their order is ready for pick-up. With the in-store pick-up option chosen, there will be no tracking number provided to the order.

Please note: Customers must provide their Pick-Up confirmation email and a valid photo I.D. Upon pick-up, Customers will be given an order receipt that must be signed for. Customers may be asked various information to verify and confirm that this is their order.

*UPDATED COVID-19 PICK-UP PROCEDURE

Pick up by appointment only:
Reply the confirmation email us let us know a specific time to pick your order up
Available times:
M-F: 1-5p.m
Sat-Sun 12-5p.m
Please call our store upon arrival.
ID and confirmation e-mail must be shown.

 

Purchase Amount Shipping Cost
For Local Pickup: Any amount       

FREE (In-Store Pickup at Downtown Markham)

 

 

 (Postal Office: Purolator / Canada Post) - 2 – 8 business days

Purchase Amount Shipping Cost
$1 - $249.99        $15
$250 and up FREE**

 **Some items are excluded from free shipping offer**

Shipping 
USA
 
(Postal Office/Fed-Ex) - 3 – 10 business days

    Purchase Amount Shipping Cost
    $1 - $399.99 $25-$39
    $400 and up  FREE**

    **Some items are excluded from free shipping offer**

    Shipping 
    INTERNATIONAL
     
    (Postal Office: FedEx / DHL ) - 3 – 7 business days

      Purchase Amount Shipping Cost
      $1 - $99.99 $75
      $100 - $499.99 $85
      $500 and up $95

       

      Updated: Jul 10th, 2020