Return Policy

**All SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE** 
**PRE-ORDERS, SPECIALS AND LIMITED RELEASES ARE FINAL SALE** 
**ALL HATS, SOCKS, BAGS, FIGURES AND ACCESSORIES ARE FINAL SALE** 

All regular priced products bought in-store and online can be exchanged or returned for store credit within 10 days of their initial purchase date or delivery date. All products must be un-worn and still intact including their original tags/packaging/extra laces, accompanied by their receipt for proof of purchase.

Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances Solestop will cover all costs involved in returning the merchandise.

Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.

All orders made online cannot be returned in-store without prior authorization. To authorize your return, please contact us through our email web@solestop.

FOR ALL ONLINE RETURNS:

  • Email us at web@solestop.com within 10 days of receiving goods for a return authorization, please provide your order number within your email.
  • Customers are fully responsible for the cost of return shipping and possible import charges. 
  • Please note that the original shipping fee is non refundable and a restocking fee for any online returns will apply.
  •  If you are returning shoes to us, they must be shipped in a second box besides the shoe box.  Any return we receive that has a shipping label on the manufacturers shoe box will be immediately refused back to you.
  • All returns must be received by Solestop within 14 days of their initial return authorization date. 

 

Website Customer Service:

Contact: web@solestop.com

Hours of Operation: Monday-Friday 12pm-8pm EST