**All SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE**
**PRE-ORDERS, SPECIALS AND LIMITED RELEASES ARE FINAL SALE**
**ALL HATS, SOCKS, BAGS, FIGURES AND ACCESSORIES ARE FINAL SALE**
Should there be a factory defect or incorrect shipment we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances Solestop will cover all costs involved in returning the merchandise.
Only returns of defective or incorrect merchandise will be eligible for 100% money back and return shipping paid for.
All orders made online cannot be returned in-store without prior authorization. To authorize your return, please contact us through our email web@solestop.
FOR ALL ONLINE RETURNS:
- Email us at firstname.lastname@example.org within 10 days of receiving goods for a return authorization, please provide your order number within your email.
- Customers are fully responsible for the cost of return shipping and possible import charges.
- Please note that the original shipping fee is non refundable and a restocking fee for any online returns will apply.
- If you are returning shoes to us, they must be shipped in a second box besides the shoe box. Any return we receive that has a shipping label on the manufacturers shoe box will be immediately refused back to you.
- All returns must be received by Solestop within 14 days of their initial return authorization date.
Website Customer Service:
Hours of Operation: Monday-Friday 12pm-8pm EST