1. All orders will be shipped by UPS, TNT, Canada Post or Purolator.

2. All orders are processed on same business day of order receipt, and are shipped within 24-48 hours. Orders are shipped on business days only (Monday - Friday), excluding holidays and weekends.

3. We will only ship the item to the shipping address provided by PayPal.

4. All orders will be shipped in another box in order to protect the original box in transit. All shoes without boxes, such as samples will be wrapped with plastic wrap and paper and then boxed/bagged.

5. We are not shipping to the following Cities and Countries (MONTREAL, AFRICA, INDIA)

6. Please inspect the package on receipt before signing for it. If the package itself appears damaged but the merchandise itself is probably not affected, note the damage on the delivery receipt. If you believe that the merchandise inside may be damaged, refuse the delivery and contact us via email.

7. All custom fees and charges are the responsibility of the receiver and a refund will NOT be given if a package is refused. If you have any questions about custom fees please email us. We do try to mark packages as low value in order to prevent custom fees.

8. All returned refuse items will be credited 25% less restocking fee, minus freight charges.

9. Once your order is shipped you will be issued a tracking number in your email. If you have any questions regarding order tracking please feel free to contact us at info@solestop.com. In your e-mail please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.